Chat

Connect with shoppers via chat to acquire new customers and close sales. Shopify Inbox is a free messaging tool that lets you chat with customers while they shop. In fact, 70% of Inbox conversations are with customers who are in the process of purchasing. You can use real-time customer information (such as products the customer has viewed, cart contents, and past orders) during chats to tailor messages to them. You can also recommend products or offer discounts to increase order value. Use automated responses, FAQs, and personalized chat experiences to help customers faster.

Shoppers have questions? Our AI chatbot is here to help. Need sales support? Chatty’s got you covered 24/7. Overwhelmed by round-the-clock customer inquiries? Let Chatty AI step in with live chat and a helpdesk solution. Powered by advanced AI models, it answers product questions, recommends items, and assists with order tracking—even when you’re offline. Then, manage all conversations with your team across every channel (WhatsApp, Facebook Messenger, Instagram, email, and more) from a single inbox. Build your FAQ help center to deliver instant support, empowering customers to resolve issues on their own anytime.

Enhance customer experience in one helpdesk with chatbots, AI agents, and live chat. Tidio lets you engage customers with preset messages and chat with them in real time as they shop. But it’s more than just a live chat extension and chatbot app for Shopify. You can also upsell with personalized product recommendations using conversational AI. Tidio lets you see customers in real time, track the products they’re browsing, and boost average order value with discount codes—all in one helpdesk with dedicated Shopify features.

Simplify Customer Experience with Automation and AI Gorgias’s helpdesk is an extension of your Shopify store, centralizing all customer conversations into a single unified platform. Speed up response times, boost team efficiency, and let Gorgias’s AI agents handle order updates, refunds, and subscription management—so you can focus on the personal interactions that drive customer retention and sales. Get set up in minutes by connecting your store and your favorite support channels!

Willdesk is a one-stop customer service platform built exclusively for Chinese merchants expanding globally, offering dedicated 1-on-1 Chinese support. It’s an integrated helpdesk combining live chat, social media management, help center (FAQ), logistics tracking, and email—with AI-powered customer service to boost efficiency across all channels. Willdesk, under the Channelwill brand, is an AI-automated e-commerce helpdesk system powered by GPT-4. Its intelligent AI chatbot handles order tracking, returns/exchanges, order cancellations, and address modifications. It aggregates emails, live chats, and social media messages (Instagram/Messenger/WhatsApp) into a unified ticket inbox for centralized management. The intelligent ticket workflow engine enables automatic abandoned cart recovery, proactive marketing, ticket assignment, and instant FAQ responses. It deeply integrates with Shopify and leading logistics tools (ParcelPanel/TrackingMore/Dropshipman/Loloyal) for seamless collaboration. Brand customization features include a dedicated help center, customer service plugin, and Q&A page to create personalized service experiences. Willdesk provides a full Chinese interface and dedicated 1-on-1 Chinese support to help you get started quickly, free from language barriers.

AI-Powered Customer Support: All-in-One App for AI Chatbot + Omnichannel MooseDesk AI Chatbot is your always-on assistant that learns your store to deliver instant, accurate answers. Train it with Q&As, FAQs, and Shopify products to boost sales and reduce support workload. Provide 24/7 service across live chat, email, and social channels (e.g., WhatsApp, Messenger, Instagram) via AI-powered widget translation, self-service FAQs, and order tracking — and stay connected anytime through our mobile app.

Auto Cart Recovery, WhatsApp Chat & Share Widgets, Custom Templates & Campaigns, Shared Team Inbox Get access to Chat Widgets and Share Widgets! With Superlemon, merchants can send abandoned cart reminders and order updates via automated WhatsApp messages. Drive sales, collect feedback, and confirm cash-on-delivery (COD) with automated WA messages. On paid plans, merchants get their own WhatsApp Business API. Gain access to marketing campaigns and custom templates. Send WhatsApp messages to your customers at scale! Manage all customer chats on your WhatsApp Business API with a shared team inbox.

Advanced AI Chatbot SmartBot: Boost Conversion Rates, Increase Sales Opportunities, Enhance Customer Satisfaction, and Optimize User Experience Elevate your Shopify store with SmartBot—an AI chatbot that learns your products and orders to deliver 24/7 instant customer support. Automate routine queries with our AI chatbot and live chat features to enhance the shopping experience, drive sales growth, and free up your team’s time. Experience the benefits of GPT-powered AI chat, personalized product recommendations, and order tracking in your Shopify store.

Boost sales and support with Help Center, AI FAQ, product tagging, and live chat — an all-in-one solution. Enhance your customer support with the HelpCenter ticket system and AI FAQ. Use ChatGPT-4 to quickly create informative FAQs, and enable instant translation via LangShop integration. Stay connected with customers 24/7 through live chat, and centralize all queries from email, chat, and Messenger into one inbox using our robust Help Center ticket system. With multi-channel support and the Help Center ticket system, you can ensure fast, reliable assistance that keeps customers coming back.

Help website visitors complete checkout faster with real-time support and product recommendations. Chatra empowers you to create conversion-driving conversations using real-time chat, chatbots, cart savers, and a shared inbox tool. Welcome online visitors to your digital storefront, cross-sell products to boost average order value (AOV), and proactively reach out to shoppers stuck in the checkout process. Send targeted chats and offer 24/7 automated customer support. Connect your social and email channels to manage all conversations from one central hub. Seamlessly integrate these tools via our intuitive interface.