AppScoped
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Gorgias: Helpdesk, Chat & FAQ

by AppScoped · Category： Discounts
Free Plan Built for Shopify
⭐ 4/5
547 comment
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App Introduction

Simplify Customer Experience with Automation and AI Gorgias’s helpdesk is an extension of your Shopify store, centralizing all customer conversations into a single unified platform. Speed up response times, boost team efficiency, and let Gorgias’s AI agents handle order updates, refunds, and subscription management—so you can focus on the personal interactions that drive customer retention and sales. Get set up in minutes by connecting your store and your favorite support channels!

Core Functionality

  • Centralize all supported channels in one place: Email, Chat, Social, Voice, and SMS
  • Empower customers with self-service support via FAQs and order management
  • Resolve tickets end-to-end with an AI agent that speaks your brand’s tone
  • Unify customer data through integrations with 100+ e-commerce-specific apps
  • Boost conversion rates with AI-powered product recommendations and chat campaigns

Merchant-Friendly

  • Small & Medium E-commerce Merchants
  • Omnichannel Operators
  • Data-Driven Merchants
  • Customer Service Optimizers
  • Conversion Boost Merchants

Basic Information

  • Developer：Gorgias Inc.
  • Address：180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US
  • Price： Free / Free plan
  • Rating：4 / 5
  • Comment Count：547 comment
  • Release Date：2017-3-1
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Starter plan

$10
  • 3 Customer Support Agents
  • 50 Tickets Included Monthly
  • Live Chat

Basic plan

$60 / 或 $600/年（可节省 17%）
  • Unlimited Customer Support Agents
  • 300 Tickets Included Monthly
  • Live Chat
  • Customer Service
  • Available Automated Add-ons

Pro plan

$360 / 或 $3,600/年（可节省 17%）
  • Unlimited Customer Support Agents
  • Includes 2000 Tickets
  • Live Chat
  • Customer Service
  • Available Automation Add-ons

Advanced plan

$900 / 或 $9,000/年（可节省 17%）
  • Unlimited Customer Support Agents
  • Includes 5000 Tickets
  • Live Chat
  • Customer Service
  • Available Automated Add-ons

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/support_channels.json
  • PUT /admin/api/support_channels/{id}.json
  • GET /admin/api/support_channels.json

Permission：write_support_channels,read_support_channels,manage_shop

  • POST /admin/api/self_service_faqs.json
  • PUT /admin/api/self_service_faqs/{id}.json
  • GET /admin/api/orders.json?status=self_service

Permission：write_faqs,read_orders,manage_customers

  • POST /admin/api/support_tickets.json
  • PUT /admin/api/support_tickets/{id}.json
  • GET /admin/api/support_tickets.json?status=ai_handled

Permission：write_support_tickets,read_support_tickets,manage_shop

  • POST /admin/api/app_integrations.json
  • PUT /admin/api/app_integrations/{id}.json
  • GET /admin/api/app_integrations.json

Permission：write_app_integrations,read_app_integrations,manage_shop

  • POST /admin/api/product_recommendations.json
  • PUT /admin/api/chat_campaigns.json
  • GET /admin/api/conversion_stats.json

Permission：write_recommendations,read_conversion_stats,manage_products

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