AppScoped
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Shopify Inbox

by AppScoped · Category： Discounts
Free Plan Built for Shopify
⭐ 4.7/5
4892 comment
APP Home Author Home

App Introduction

Connect with shoppers via chat to acquire new customers and close sales. Shopify Inbox is a free messaging tool that lets you chat with customers while they shop. In fact, 70% of Inbox conversations are with customers who are in the process of purchasing. You can use real-time customer information (such as products the customer has viewed, cart contents, and past orders) during chats to tailor messages to them. You can also recommend products or offer discounts to increase order value. Use automated responses, FAQs, and personalized chat experiences to help customers faster.

Core Functionality

  • Open chats and track results with a seamless workflow in the Shopify admin.
  • Manage conversations for your online store chat and Shop app.
  • Get quick insights into customers with their profiles and cart details.
  • Send product recommendations, photos, and discounts without leaving the chat.
  • Automate greetings, contact capture, and FAQs to save significant time for both you and your customers.

Merchant-Friendly

  • Independent Station Merchants
  • Online Retail Merchants
  • Customer Service-Oriented Merchants
  • Multi-Channel Sales Merchants

Basic Information

  • Developer：Shopify
  • Address：151 O’Connor St, Ottawa, ON, ON, CA
  • Price： Free / Free plan
  • Rating：4.7 / 5
  • Comment Count：4892 comment
  • Release Date：2019-8-14
  • Supported languages：English、French、German、Italian、Japanese、Portuguese (Brazil)、Spanish、Simplified Chinese、Traditional Chinese、Czech、Danish、Dutch、Finnish、Korean、Norwegian、Portuguese (Portugal)、Swedish、Thai、Turkish、Vietnamese、Polish
  • Compatible products：Shopify

Application Screenshot

Price Plan

Free

Free Plan

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/chat/sessions.json
  • GET /admin/api/chat/sessions/{session_id}.json
  • PUT /admin/api/chat/sessions/{session_id}/status.json

Permission：read_chat_sessions,write_chat_sessions,manage_customers

  • GET /admin/api/chat/conversations.json
  • PUT /admin/api/chat/conversations/{conv_id}.json
  • DELETE /admin/api/chat/conversations/{conv_id}.json

Permission：read_chat_conversations,write_chat_conversations,manage_online_store

  • GET /admin/api/customers/{customer_id}.json
  • GET /admin/api/carts/{cart_id}.json
  • GET /admin/api/chat/sessions/{session_id}/customer.json

Permission：read_customers,read_carts,read_chat_sessions

  • POST /admin/api/chat/messages/{msg_id}/products.json
  • POST /admin/api/chat/messages/{msg_id}/attachments.json
  • POST /admin/api/discounts/chat/{conv_id}.json

Permission：write_chat_messages,manage_products,manage_discounts

  • POST /admin/api/chat/automations.json
  • PUT /admin/api/chat/automations/{auto_id}.json
  • GET /admin/api/chat/automations.json

Permission：write_chat_automations,read_chat_automations,manage_chat_settings

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