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Tidio ‑ Live Chat & AI Chatbot

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 4.6/5
1023 comment
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App Introduction

Enhance customer experience in one helpdesk with chatbots, AI agents, and live chat. Tidio lets you engage customers with preset messages and chat with them in real time as they shop. But it’s more than just a live chat extension and chatbot app for Shopify. You can also upsell with personalized product recommendations using conversational AI. Tidio lets you see customers in real time, track the products they’re browsing, and boost average order value with discount codes—all in one helpdesk with dedicated Shopify features.

Core Functionality

  • Live Chat App – Provide real-time support, resolve issues, and sell via chat and video
  • Chatbot Integration – Create chatbot automation workflows to fill your funnel 24/7
  • AI Chatbot – Resolve most customer support issues with AI sales assistant Lyro
  • Helpdesk Software – Manage everything from one easy-to-use centralized dashboard
  • Real-time Omnichannel Support – Preview shopping carts, past orders, and recommend products

Merchant-Friendly

  • Independent Station Merchants
  • Online Retail Merchants
  • Cross-border E-commerce Merchants
  • DTC Brand Merchants

Basic Information

  • Developer：TIDIO LLC
  • Address：149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105, US
  • Price： Free / Free plan
  • Rating：4.6 / 5
  • Comment Count：1023 comment
  • Release Date：2014-7-14
  • Supported languages：English、German、French、Italian、Portuguese (Brazil)、Spanish
  • Compatible products：Shopify

Application Screenshot

Price Plan

Free

免费
  • Live Chat - Chat with up to 50 users
  • Flow: Up to 100 monthly visitors
  • Ticket System
  • Mobile Application
  • Social Media Integration

Customer Service

$29 / 或 $290/年（可节省 17%）
  • All Free Plan Features
  • Analytics
  • Live Visitor List
  • Business Hours
  • Tidio AI Response Assistant
  • 24/5 Live Chat Support

Flows

$29 / 或 $290/年（可节省 17%）
  • All Free Plan Features
  • Automated Analytics
  • Chatbot Templates
  • Visual Chatbot Builder
  • No Tidio Branding (Add-on)
  • 24/5 Live Chat Support

Lyro AI Chatbot

$39 / 或 $390/年（可节省 17%）
  • All Free Plan Features
  • Website Crawler
  • Lyro Tasks
  • Native Shopify Actions
  • No Tidio Branding (Add-on)
  • 24/5 Live Chat Support

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/chat/sessions.json
  • GET /admin/api/chat/sessions/{id}.json
  • PUT /admin/api/chat/sessions/{id}/messages.json

Permission：read_chat_sessions,write_chat_messages,manage_customers

  • POST /admin/api/chatbots.json
  • PUT /admin/api/chatbots/{id}/flows.json
  • GET /admin/api/chatbots/{id}/stats.json

Permission：write_chatbots,read_chatbot_stats,manage_orders

  • POST /admin/api/lyro/assistants.json
  • PUT /admin/api/lyro/assistants/{id}/config.json
  • GET /admin/api/lyro/assistants/{id}/interactions.json

Permission：write_lyro_assistants,read_lyro_interactions,manage_support

  • GET /admin/api/support/tickets.json
  • POST /admin/api/support/tickets/{id}/notes.json
  • PUT /admin/api/support/tickets/{id}/status.json

Permission：read_support_tickets,write_support_notes,manage_tickets

  • GET /admin/api/customers/{id}/orders.json
  • GET /admin/api/carts/{id}/preview.json
  • POST /admin/api/support/recommendations.json

Permission：read_customers,read_carts,manage_products

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