App Introduction
Boost sales and support with Help Center, AI FAQ, product tagging, and live chat — an all-in-one solution. Enhance your customer support with the HelpCenter ticket system and AI FAQ. Use ChatGPT-4 to quickly create informative FAQs, and enable instant translation via LangShop integration. Stay connected with customers 24/7 through live chat, and centralize all queries from email, chat, and Messenger into one inbox using our robust Help Center ticket system. With multi-channel support and the Help Center ticket system, you can ensure fast, reliable assistance that keeps customers coming back.
Core Functionality
- Create separate FAQ pages, help centers, knowledge bases, and product FAQs using ChatGPT
- 25+ templates: For FAQ pages, self-service widgets, contact forms, and product tags
- Easily add product tags and share content across multiple products via shared tags
- Self-service: Add widgets with contact forms, order tracking, and FAQs to any page
- Omnichannel support: Live chat, Facebook Messenger, help centers, chatbots, and widgets
Merchant-Friendly
- Small & Medium E-commerce Merchants
- Independent Store Sellers
- Multi-category E-commerce
- Cross-border E-commerce Merchants
Basic Information
- Developer：Shark Byte, Inc
- Address：8271 NW 125th Ln, Parkland, FL, 33076, US
- Price： Free / Free plan
- Rating：4.5 / 5
- Comment Count：327 comment
- Release Date：2015-12-8
- Supported languages：English
- Compatible products：Shopify
Application Screenshot
Price Plan
免费
- Help Center: 10 tickets per month
- Limited FAQs (customizable) and templates
- Custom CSS
- Widget with FAQs and order tracking
- Unlimited product-specific tags
- One active live chat at a time
- One chatbot
- 5 FAQ articles
基础
- Help Center: 50 tickets per month
- All features of the Free Plan, plus:
- Unlimited FAQs (integrated with OpenAI)
- Multilingual FAQs (up to 3 languages)
- Advanced templates
- Unlimited shared tags
- Unlimited chatbots
- Unlimited support agents
标准
- Help Center: 300 tickets per month
- All features of the Basic Plan, plus:
- FAQ translation (up to 5 languages)
- Performance reports for the entire team and each agent
高级
- Help Center: 1,000 tickets per month
- All features of the Standard Plan, plus:
- Unlimited FAQ translations
- Priority support
- Performance reports for the overall team and each agent
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/pages.json
- PUT /admin/api/pages/{page_id}.json
- GET /admin/api/pages.json
Permission：write_pages,read_pages,manage_themes
- POST /admin/api/help_center/articles.json
- PUT /admin/api/help_center/articles/{id}.json
- GET /admin/api/help_center.json
Permission：write_help_center,read_help_center,manage_themes
- POST /admin/api/products/{product_id}/tags.json
- PUT /admin/api/products/{product_id}.json
- GET /admin/api/products.json
Permission：write_products,read_products,manage_tags
- POST /admin/api/sections.json
- PUT /admin/api/sections/{section_id}.json
- GET /admin/api/sections.json
Permission：write_themes,read_themes,manage_apps
- POST /admin/api/chatbots.json
- PUT /admin/api/chatbots/{bot_id}.json
- GET /admin/api/chatbots.json
Permission：write_chatbots,read_chatbots,manage_channels
