App Introduction
Willdesk is a one-stop customer service platform built exclusively for Chinese merchants expanding globally, offering dedicated 1-on-1 Chinese support. It’s an integrated helpdesk combining live chat, social media management, help center (FAQ), logistics tracking, and email—with AI-powered customer service to boost efficiency across all channels. Willdesk, under the Channelwill brand, is an AI-automated e-commerce helpdesk system powered by GPT-4. Its intelligent AI chatbot handles order tracking, returns/exchanges, order cancellations, and address modifications. It aggregates emails, live chats, and social media messages (Instagram/Messenger/WhatsApp) into a unified ticket inbox for centralized management. The intelligent ticket workflow engine enables automatic abandoned cart recovery, proactive marketing, ticket assignment, and instant FAQ responses. It deeply integrates with Shopify and leading logistics tools (ParcelPanel/TrackingMore/Dropshipman/Loloyal) for seamless collaboration. Brand customization features include a dedicated help center, customer service plugin, and Q&A page to create personalized service experiences. Willdesk provides a full Chinese interface and dedicated 1-on-1 Chinese support to help you get started quickly, free from language barriers.
Core Functionality
- Branded Self-Service Widget: Integrates order tracking, FAQs, and contact forms for users to self-check order status anytime, anywhere. Default integration with Trackingmore API eliminates the need for additional shipping tracking apps.
- AI Agent for Omnichannel Support: Intelligently recognizes user emotions, recommends products, and handles post-purchase order modifications, cancellations, and shipping inquiries. For email channels, it filters spam and marketing emails, responds to valid messages, and boosts ticket response rates.
- Multichannel Integration to Boost Productivity: Manage customer service inquiries from email, Facebook, Instagram, WhatsApp, and more in one platform—no IP association concerns, enhancing work efficiency.
- User Profiles for Smart Marketing: Displays real-time customer profiles, chat history, and order details for targeted marketing. Integrates with marketing tools like Klaviyo, Mailchimp, SMSBump, and Privy.
- All-Platform Integration, Built for Ecommerce: Integrates with multiple ecommerce platforms and marketing products, designed exclusively for DTC ecommerce.
Merchant-Friendly
- DTC E-commerce Merchants
- Multichannel Operators
- Small & Medium Independent Station Merchants
- Omnichannel Customer Service Merchants
- Precision Marketing E-commerce Merchants
Basic Information
- Developer：Channelwill
- Address：600 N.Rosemead Blvd #115, Pasadena, CA, 91107, US
- Price： Free / Free plan
- Rating：4.9 / 5
- Comment Count：394 comment
- Release Date：2021-2-22
- Supported languages：English、Simplified Chinese、Traditional Chinese、French、German、Portuguese (Portugal)、Portuguese (Brazil)、Italian、Spanish、Japanese、Polish、Danish、Norwegian Bokmål、Dutch、Turkish、Finnish、Korean、Swedish、Czech、Norwegian、Thai
- Compatible products：Shopify
Application Screenshot
Price Plan
免费
- Unlimited Agents
- 1 Store
- 20 Active Conversations (Unlimited Messages per Chat)
- Live Chat, Contact Form, Order & Shipping Tracking
- Email Integration: Supports All Major Email Service Providers
- Social Media Integration: WhatsApp, Instagram, Messenger
- Unlimited Help Center Articles
- 24/7 Real-Time Support (Available in Chinese & English)
基础版套餐
- [Early Bird Price 10.14]
- 1 Store
- 100 Valid Conversations (Unlimited Messages per Session)
- Automated Chatbot
- Custom FAQ Domain
- User Tags, Session Tags
- Limited Complimentary Order Tracking Quota (Quota will be granted if using the system's built-in logistics tracking capability)
高级版套餐
- [Early Bird Price: 25.74]
- 3 Store Integrations
- 500 Effective Conversations (Unlimited Messages per Chat Session)
- Priority Customer Support
- Limited Free Order Tracking Quota (Quota Granted if Using Built-in Tracking Capabilities)
专业版套餐
- [Early Bird Price: $89.94]
- Supports Multi-Store Integration
- 2000 Valid Conversations (Unlimited Exchanges per Session)
- Custom Plan Support
- Customer Success Manager Support Service
- Limited Complimentary Order Logistics Query Quota (Quota will be Granted if Using the System's Built-in Logistics Query Capability)
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/shop/extensions.json
- PUT /admin/api/shop/extensions/{id}.json
- GET /admin/api/shop/extensions.json
Permission：write_shop,read_shop,manage_orders
- POST /admin/api/customer_service/ai_agent.json
- PUT /admin/api/customer_service/ai_agent/{id}.json
- GET /admin/api/customer_service/ai_agent.json
Permission：write_customer_service,read_customer_service,manage_orders
- POST /admin/api/communication_channels.json
- PUT /admin/api/communication_channels/{id}.json
- GET /admin/api/communication_channels.json
Permission：write_communication,read_communication,manage_orders
- POST /admin/api/customers/segments.json
- PUT /admin/api/customers/segments/{id}.json
- GET /admin/api/customers/segments.json
Permission：write_customers,read_customers,manage_marketing
- POST /admin/api/apps.json
- PUT /admin/api/apps/{id}.json
- GET /admin/api/apps.json
Permission：write_apps,read_apps,manage_shop
