AppScoped
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Richpanel: AI Customer Support

by AppScoped · Category： Chat
Free Plan Built for Shopify
⭐ 4.6/5
123 comment
APP Home Author Home

App Introduction

Reduce costs, cut down on tickets, and delight your customers with an AI-first self-service platform. A comprehensive customer service platform: Automate repetitive queries via a self-service portal to let customers resolve issues instantly 24/7. Manage all channels from a single inbox. Boost productivity with AI-powered responses. We offer free white-glove migration services and can go live in two weeks. Book a demo on our website to learn more. Easily migrate from Shopify Inbox, Zendesk, Gorgias, Help Scout, Kustomer, Gladly, Hootsuite, and Sprout Social.

Core Functionality

  • Manage all channels: Handle emails, chats, Facebook DMs, Instagram, and calls from a single inbox
  • Self-service: Provide customers with instant answers 24/7 via a self-service portal
  • Hire an AI assistant: Double your support capacity and add new capabilities
  • Integrate your tech stack: Access data from your favorite apps directly in your inbox
  • Measure and improve: Gain actionable insights from your support data

Merchant-Friendly

  • Small and Medium E-commerce Merchants
  • Multi-channel Sales Merchants
  • High Customer Service Demand Merchants
  • Tech-integrated Merchants

Basic Information

  • Developer：Richpanel Inc
  • Address：1885 Cabana Dr, San Jose, CA, 95125, US
  • Price： Free / Free plan
  • Rating：4.6 / 5
  • Comment Count：123 comment
  • Release Date：2019-11-15
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

PRO

$89 / 或 $828/年（可节省 22%）
  • Email, Phone, Chat, Facebook, Instagram
  • AI Assistant: Sidekick AI
  • Connect up to 2 stores
  • Customer Support Report

PRO MAX

$119 / 或 $1,188/年（可节省 17%）
  • All features in PRO, plus:
  • SMS Channel
  • Social Media AI
  • Customer Satisfaction Survey
  • Multiple Brands

Self Service

$119 / 或 $1,188/年（可节省 17%）
  • Let customers help themselves
  • Track orders
  • Design return and exchange processes
  • Product recommendations
  • Automatically resolve up to 50% of issues

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/inbox/conversations.json
  • GET /admin/api/inbox/conversations/{id}.json
  • PUT /admin/api/inbox/conversations/{id}/assign.json

Permission：read_inbox,write_inbox,manage_channels

  • POST /admin/api/help_center/articles.json
  • GET /admin/api/help_center/articles.json
  • PUT /admin/api/help_center/articles/{id}.json

Permission：read_help_center,write_help_center,manage_shop

  • POST /admin/api/ai_assistants.json
  • GET /admin/api/ai_assistants.json
  • PUT /admin/api/ai_assistants/{id}/settings.json

Permission：manage_ai,read_inbox,write_inbox

  • POST /admin/api/apps/integrations.json
  • GET /admin/api/apps/integrations.json
  • PUT /admin/api/apps/integrations/{id}/enable.json

Permission：manage_apps,read_inbox,write_inbox

  • GET /admin/api/support/analytics/reports.json
  • POST /admin/api/support/analytics/queries.json
  • GET /admin/api/support/analytics/metrics.json

Permission：read_analytics,read_inbox,manage_shop

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