AppScoped
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Re:amaze AI Helpdesk & Chat

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 4.5/5
176 comment
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App Introduction

Deliver smarter support with an AI-powered chatbot and live chat integrated into a multi-channel helpdesk. Re:amaze is an AI-driven helpdesk built to support your customers and grow your business. Effortlessly manage emails, live chats, social media, SMS, and phone calls from a single inbox. Use AI to draft responses, suggest replies, and automate tasks—empowering your team to act faster and maintain consistency. Track conversations tied to orders, revenue, and reviews to stay organized and keep customers coming back.

Core Functionality

  • Unify emails, social, SMS, and voice conversations from all stores into a single inbox
  • Manage, modify, and create Shopify orders directly within customer support and chat
  • Use AI to write responses, build chatbots, summarize, and create FAQ articles
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, and push notifications to keep customers engaged

Merchant-Friendly

  • Small & Medium E-commerce Merchants
  • Customer Support-focused Merchants
  • Automation-required Merchants
  • Multi-channel Operators

Basic Information

  • Developer：Reamaze
  • Address：2155 East Warner Road, Tempe, AZ, 85284, US
  • Price： Free / Free plan
  • Rating：4.5 / 5
  • Comment Count：176 comment
  • Release Date：2014-4-1
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Re:amaze Basic

$29 / 或 $313.20/年（可节省 10%）
  • Infinite Email Inboxes
  • Social Media Integration
  • Live Chat & Chatbots
  • Trainable AI Intents
  • Workflows & Macros
  • FAQ
  • 1K Free Push Notifications

Re:amaze Pro

$49 / 或 $529.20/年（可节省 10%）
  • 基础功能 +
  • 多店铺
  • 短信和 VOIP 整合
  • 实时视图
  • 高级报告
  • 自定义域名
  • 状态页面
  • 1K 免费推送通知

Re:amaze Plus

$69 / 或 $745.20/年（可节省 10%）
  • Basic + Professional +
  • Employee Reports, Roles, Shifts, Time Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-browsing
  • Single Sign-On (SSO)
  • 2K Free Push Notifications

Enterprise Custom

$899
  • Customizable Features
  • Ticket Volume or Annual Pricing
  • Hands-on Service and Training
  • Dedicated Priority Support

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/conversations/inbox.json
  • GET /admin/api/conversations/inbox.json
  • PUT /admin/api/conversations/inbox/{id}.json

Permission：read_conversations,write_conversations,manage_channels

  • POST /admin/api/orders/support.json
  • PUT /admin/api/orders/{id}.json
  • GET /admin/api/orders/support.json

Permission：read_orders,write_orders,manage_support

  • POST /admin/api/ai/responses.json
  • POST /admin/api/chatbots.json
  • POST /admin/api/faq/articles.json

Permission：write_ai,read_ai,manage_communications

  • POST /admin/api/automations/rules.json
  • PUT /admin/api/automations/rules/{id}.json
  • GET /admin/api/automations/rules.json

Permission：write_automations,read_automations,manage_tasks

  • POST /admin/api/surveys.json
  • POST /admin/api/notifications/push.json
  • GET /admin/api/status_pages.json

Permission：write_surveys,read_notifications,manage_engagement

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