App Introduction
Make return and exchange management simple and efficient, reduce costs, retain customers, and recover sales. Simplify the return process and turn disappointment into opportunity. ParcelPanel’s solution reassures your customers with a self - service return center and email notifications that include real - time status updates, pre - filled necessary shipping instructions, and Return Label attachments. Easily centralize RMA, return, and exchange management, customize your return solution, offer incentives to encourage the use of exchange programs (e.g., support for exchanging different products), and recover sales and business opportunities. Try ParcelPanel Returns & Exchange now—this is the best alternative to AfterShip Returns, Returnly, and ReturnGo—to make return and exchange management easy, effectively reduce costs, and effortlessly retain customers!
Core Functionality
- Create a 24/7 self-service return portal/page to simplify return and exchange processes, eliminating repetitive communication
- Offer flexible return, exchange, and refund services with real-time email notifications
- Prevent fraud by setting return/exchange rules, restricting eligible SKUs/categories/customers/validity periods, etc.
- Save time by pre-configuring return addresses, enhancing return/exchange guidelines, and automating return label generation
- Seamlessly integrate with Shopify to automatically sync return statuses, refund information, and timelines to Shopify orders
Merchant-Friendly
- Independent Station Merchants
- Cross-Border E-commerce Sellers
- High-Return Rate Merchants
- Multi-Category E-commerce
Basic Information
- Developer：Channelwill
- Address：600 N.Rosemead Blvd #115, Pasadena, CA, 91107, US
- Price： Free / Free plan
- Rating：4.9 / 5
- Comment Count：389 comment
- Release Date：2023-6-30
- Supported languages：English、Simplified Chinese、Traditional Chinese、Czech、Danish、Dutch、Finnish、French、German、Italian、Japanese、Korean、Norwegian、Norwegian Bokmål、Polish、Portuguese (Brazil)、Portuguese (Portugal)、Spanish、Swedish、Thai、Turkish
- Compatible products：Shopify
Application Screenshot
Price Plan
免费
- Automated Return Management
- Branded & Embedded Return Page
- Return Labels
- Eligibility Rules
- Return Reasons & Analysis
- Email Notifications
基础
- All Free Plan Features
- Flexible Return Solutions
- Scan-to-Return
- Custom Return Page Domain
- Multi-Language Return Pages
- Variant Exchange
- Return Fee Settings
专业
- All Basic Plan Features
- Automatically Approve Return Requests
- Automatically Track Return Shipment Status
- Automated Exchange
- Return Reward Settings
- Unlimited Carrier Integrations
- Product Demo Session
企业
- Return Information Webhooks Push
- Custom Integration
- Advanced Analytics
- Dedicated Priority Support
- Customer Success Manager
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/return_portals.json
- PUT /admin/api/return_portals/{id}.json
- GET /admin/api/return_portals.json
Permission：write_return_portals,read_return_portals,manage_orders
- POST /admin/api/returns.json
- POST /admin/api/refunds.json
- GET /admin/api/returns.json
Permission：write_returns,write_refunds,read_orders
- POST /admin/api/return_rules.json
- PUT /admin/api/return_rules/{id}.json
- GET /admin/api/return_rules.json
Permission：write_return_rules,read_return_rules,manage_products
- POST /admin/api/return_labels.json
- GET /admin/api/return_labels/{id}.json
- PUT /admin/api/return_labels/{id}.json
Permission：write_return_labels,read_return_labels,manage_shipping
- PUT /admin/api/orders/{id}.json
- GET /admin/api/orders/{id}/returns.json
- POST /admin/api/orders/{id}/refunds.json
Permission：write_orders,read_orders,manage_refunds
