App Introduction
WhatsApp Marketing & Broadcast. Automated WhatsApp Abandoned Cart. Official WhatsApp Business API DelightChat is a CRM that helps Shopify merchants automate support and marketing using the official WhatsApp Business API (with green tick verification). Engage customers with automated and personalized messages to recover carts, confirm and convert cash-on-delivery orders, send order confirmations, request reviews, and automatically sync products to your WhatsApp catalog. Our omnichannel helpdesk centralizes conversations from WhatsApp, Instagram, Facebook, email, and live chat, empowering teams to respond faster with AI assistants, chatbots, and smart routing.
Core Functionality
- Send WhatsApp broadcasts to segmented customer lists using API numbers with green checkmarks
- Manage conversations across WhatsApp, IG, FB, email, and live chat via a team inbox
- Automate responses with AI assistants, chatbots, and canned replies
- Recover abandoned carts & checkouts, send tracking links, and set up out-of-stock alerts
- Showcase products via WhatsApp catalogs, verify cash-on-delivery orders, and convert them to prepaid
Merchant-Friendly
- Social Commerce Merchants
- Independent Station Merchants
- Cross-border E-commerce Sellers
- Multi-channel Retail Merchants
- SME E-commerce Merchants
Basic Information
- Developer：DelightChat
- Address：Gopal Krishna Complex, 45/3 Residency Road, MG Road, BENGALURU, KA, 560025, IN
- Price： Free / Free plan
- Rating：4.9 / 5
- Comment Count：179 comment
- Release Date：2021-1-25
- Supported languages：English
- Compatible products：Shopify
Application Screenshot
Price Plan
Startup
- Support for inboxes: WA, IG, FB, Email, Chat
- WhatsApp Broadcast Campaigns + Catalogs
- Abandoned Cart & Checkout Recovery on WA
- COD Verification & COD-to-Prepaid Conversion Process
- Chatbot, Self-Service Widget, Mobile App
- Free Green Tick Application
- Shopify Flow Workflow Integration
- GPT AI Assistant (10,000 Free Tokens Monthly)
Scale
- All Features in Startup+
- 20 Team Members
- 10 Support Channels
- 3 Shopify Stores
- Support + Marketing ROI Analysis
- 1:1 Personalized Onboarding
- Email & WA Support
- Optional: Out-of-Stock Alerts ($20/month)
Growth
- All features in Scale +
- 50 team members
- 25 support channels
- Unlimited Shopify stores
- Dedicated account manager
- Onboarding completed for you
- Email, WA, Google Meet support
- Optional: Out-of-stock alerts ($30/month)
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/marketing/broadcasts.json
- GET /admin/api/customers/segments/{segment_id}.json
- PUT /admin/api/marketing/broadcasts/{id}/status.json
Permission：write_marketing,read_customers,manage_broadcasts
- GET /admin/api/conversations.json
- POST /admin/api/conversations/{id}/messages.json
- PUT /admin/api/conversations/{id}/assign.json
Permission：read_conversations,write_conversations,manage_channels
- POST /admin/api/chatbots.json
- PUT /admin/api/chatbots/{id}/rules.json
- GET /admin/api/preset_responses.json
Permission：write_chatbots,read_preset_responses,manage_ai
- POST /admin/api/automations/workflows.json
- GET /admin/api/orders/abandoned_checkouts.json
- PUT /admin/api/orders/{id}/send_tracking.json
Permission：write_automations,read_checkouts,manage_orders
- POST /admin/api/whatsapp/catalogs.json
- PUT /admin/api/whatsapp/catalogs/{id}/products.json
- POST /admin/api/orders/{id}/validate_cod.json
Permission：write_whatsapp_catalog,read_orders,manage_products
