AppScoped
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Chatway Live Chat FAQ WhatsApp

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 4.9/5
218 comment
APP Home Author Home

App Introduction

A real-time chat, helpdesk, and FAQ app for live customer support. It integrates live chat customer service with WhatsApp. Provide customer service via a live chat inbox widget, WhatsApp, and FAQs. Deliver real-time chat assistance using the Chatway live chat inbox. Support visitors with live chat canned responses. Send offers through the live chat inbox based on past chat conversations. Assign helpdesk chat agents in your live chat inbox for customer service interactions. Offer a customer support chat, WhatsApp, and live chat inbox customer care experience. Our inbox live chat app is also available on Android and iOS.

Core Functionality

  • Access Shopify cart, order, and coupon data via the live chat support inbox
  • Save replies and FAQs as canned responses for better live chat customer support
  • Mobile apps for iOS and Android to provide live chat and customer support on the go
  • Chat buttons for WhatsApp, Facebook Messenger, Instagram, Telegram, phone, and SMS
  • Monitor inbox customer service chats and invite customer support chat agents

Merchant-Friendly

  • Independent Station Merchants
  • Social E-commerce Sellers
  • Mobile E-commerce Merchants
  • Multi-channel Retailers

Basic Information

  • Developer：Premio
  • Address：Ashdod, IL
  • Price： Free / Free plan
  • Rating：4.9 / 5
  • Comment Count：218 comment
  • Release Date：2023-9-7
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Free

免费
  • 1 Agent
  • Unlimited Chats
  • FAQ and Predefined Replies in Chat Widget
  • WhatsApp, Messenger, SMS and Chat Buttons
  • Facebook Messenger Chat Integration
  • Live Chat Widget Customization
  • iOS and Android Mobile Chat Apps
  • 30-Day Chat History

Pro

$15 / 或 $108/年（可节省 40%）
  • $9 per agent/month - Invite your team
  • Unlimited real-time chat history
  • Real-time translation and multilingual widget
  • Private notes for real-time chats and alerts
  • Email integration
  • Page targeting and country targeting
  • Custom real-time chat icon
  • Tags, custom data, and segmentation

User Location & Comments

User Location

Comments

Shopify API Used

  • GET /admin/api/carts/{cart_id}.json
  • GET /admin/api/orders/{order_id}.json
  • GET /admin/api/coupons.json

Permission：read_carts,read_orders,read_coupons

  • POST /admin/api/canned_responses.json
  • PUT /admin/api/canned_responses/{id}.json
  • GET /admin/api/canned_responses.json

Permission：write_canned_responses,read_canned_responses,manage_support

  • POST /admin/api/mobile/chat_sessions.json
  • GET /admin/api/mobile/chat_sessions.json
  • PUT /admin/api/mobile/chat_sessions/{id}.json

Permission：read_chat_sessions,write_chat_sessions,manage_apps

  • POST /admin/api/chat_channels.json
  • PUT /admin/api/chat_channels/{id}.json
  • GET /admin/api/chat_channels.json

Permission：write_chat_channels,read_chat_channels,manage_online_store

  • GET /admin/api/chat_inboxes.json
  • POST /admin/api/chat_agents.json
  • PUT /admin/api/chat_inboxes/{id}/agents.json

Permission：read_chat_inboxes,write_chat_agents,manage_support_team

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