App Introduction
This app allows customers to cancel orders and place new orders on their own without contacting support. The **Order Cancellable** app enables customers to easily cancel orders and reorder independently—no need to reach out to customer support or wait hours for a response. They can initiate order cancellations from the order status page, account page, or order confirmation email. This will boost customer satisfaction, reduce your customer support workload, and potentially cut down on refunds when orders aren’t fulfilled promptly.
Core Functionality
- Allow customers to cancel their orders with one click
- Allow customers to reorder their previous order items with one click
- Set a cancellation time limit (e.g., customers can only cancel within 1 hour after placing an order)
- App block available for thank-you pages/order status pages (checkout extensibility)
- Use the 'cannot-cancel' tag to specify products or orders that cannot be canceled
Merchant-Friendly
- DTC Independent Station Merchants
- Small & Medium E-commerce Sellers
- FMCG E-commerce Merchants
- Multi-channel Retail Merchants
Basic Information
- Developer:Yagi Software
- Address:CommonGround, Level 24, Menara Worldwide, 198, Jalan Bukit Bintang, Kuala Lumpur, KUL, 55100, MY
- Price: Free / Free plan
- Rating:5 / 5
- Comment Count:38 comment
- Release Date:2021-1-14
- Supported languages:English
- Compatible products:Shopify
Application Screenshot
Price Plan
Monthly Plan
- Allow customers to cancel and reorder
- Email notification when a customer cancels
- Set cancellation time limit
- Support checkout extensibility
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/orders/{order_id}/cancel.json
- GET /admin/api/orders/{order_id}.json
- PUT /admin/api/orders/{order_id}/tags.json
Permission:write_orders,read_orders,manage_orders
- POST /admin/api/orders/{order_id}/reorder.json
- GET /admin/api/orders/{order_id}/line_items.json
- POST /admin/api/carts.json
Permission:write_orders,read_orders,manage_products
- PUT /admin/api/settings/order_cancellation.json
- GET /admin/api/settings/order_cancellation.json
- PUT /admin/api/orders/{order_id}/metafields.json
Permission:write_shop_settings,read_shop_settings,manage_orders
- POST /admin/api/app_blocks.json
- PUT /admin/api/app_blocks/{block_id}.json
- GET /admin/api/themes/{theme_id}/assets.json
Permission:write_themes,read_themes,manage_apps
- PUT /admin/api/products/{product_id}/tags.json
- PUT /admin/api/orders/{order_id}/tags.json
- GET /admin/api/products/{product_id}.json
Permission:write_products,read_products,manage_orders