AppScoped
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Replyco ‑ eCommerce Helpdesk

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 3.3/5
12 comment
APP Home Author Home

App Introduction

Centralize all customer inquiries in one place. Respond in minutes, not hours or days. With Replyco, you can easily manage all customer questions from every sales and social media channel—all in one intuitive inbox. Best of all, every conversation comes with a 360° customer view, including order details and past purchase history, making responses simpler and stress-free. Automate tasks, streamline workflows, and deliver exceptional customer support in record time.

Core Functionality

  • Connect all major sales channels and social media platforms.
  • View and reply to all messages from one place.
  • Access critical customer and order data while viewing messages.
  • Automate message management with features like auto-assignment and auto-replies.
  • Save time with customizable email templates (canned responses).

Merchant-Friendly

  • Multi-channel Operators
  • Social Media E-commerce
  • High Customer Response Merchants
  • Omnichannel Retailers

Basic Information

  • Developer：Replyco - eCommerce Helpdesk
  • Address：20-22 Wenlock Road, London, BFP, N1 7GU, GB
  • Price： Free / Free plan
  • Rating：3.3 / 5
  • Comment Count：12 comment
  • Release Date：2022-10-11
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

L

$45
  • Price per user
  • Users: 8-15
  • Unlimited ticket messages
  • Unlimited integrations
  • Industry-leading helpdesk
  • + More

M

$55
  • Pricing is per user
  • Users: 4-7
  • Unlimited ticket messages
  • Unlimited integrations
  • Industry-leading helpdesk
  • + More

S

$65
  • Price per user
  • Users: 1-3
  • Unlimited ticket messages
  • Unlimited integrations
  • Industry-leading helpdesk
  • + More

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/shop/channels.json
  • PUT /admin/api/shop/channels/{channel_id}.json
  • GET /admin/api/shop/channels.json

Permission：write_channels,read_channels,manage_shop

  • GET /admin/api/messages.json
  • POST /admin/api/messages/reply.json
  • PUT /admin/api/messages/{message_id}.json

Permission：read_messages,write_messages,manage_customers

  • GET /admin/api/messages/{message_id}/customer.json
  • GET /admin/api/messages/{message_id}/orders.json
  • GET /admin/api/customers/{customer_id}/messages.json

Permission：read_messages,read_customers,read_orders

  • POST /admin/api/message_auto_assign.json
  • POST /admin/api/message_auto_reply.json
  • PUT /admin/api/message_auto_rules.json

Permission：write_messages,manage_messages,manage_shop

  • POST /admin/api/email_templates.json
  • PUT /admin/api/email_templates/{template_id}.json
  • GET /admin/api/email_templates.json

Permission：write_email_templates,read_email_templates,manage_messages

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